Important Announcements

Holiday Content Freeze Begins December 18th. Any change requests that need to be scheduled between Dec 18 and Jan 3 should be submitted NOW to [email protected]

Support Center will be unavailable during this period as we transition to our new Cloud Support Center, aka Support Center 2.0.

Highlighted Features

• Client and customer SSO with Google, Microsoft, Apple*, Managed Cloud Hub*
• Cleaner email notifications and correspondence
• New support channels: live chat, video calls, SMS*, X/Twitter, Slack, Teams*, iMessage for Business*
• Integrated billing and accounting for requests outside of scope/SLA
• Automatic billing when credits are available

Improvements Over Freshdesk

• Your information and data will be private and not shared with unauthorized third-parties
• Easier sign-in and automatic registration for colleagues and organization accounts
• Support channels will be accessible from within dashboards and all portals
• AIRON (client concierge bot) can handle additional requests

Improved SLA and Response Times

• Requests made from within your organization will be automatically prioritized and assigned based on your account's SLA and/or support contract
• VIP customers (who have direct billing through Smashstar Media) will notice improved response times
• Support agents and wizards have more visibility into your account and services.

*Feature(s) available after launch